Refund policy

Return and Refund Policy

We want you to love your purchase from Kai & Co. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be:

Unworn, unused, and unwashed
In their original condition
Free from makeup, deodorant, perfume, pet hair, stains, or other signs of wear
Returned with the original tags and packaging, when applicable
Accompanied by proof of purchase or an order number

Items that do not meet these requirements may be denied and returned to the customer.

Starting a Return

To request a return, please contact us at kaixco.boutique@gmail.com within 30 days of receiving your order. Include your name, order number, the item you would like to return, and the reason for the return.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service, as Kai & Co. is not responsible for returns that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

Shipping fees are not included in the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 3 days of delivery at kaixco.boutique@gmail.com.

Include your order number and clear photos of the item and packaging so we can review the issue.

Do not return a damaged or incorrect item before contacting us.

Nonreturnable Items

The following items cannot be returned:

Final-sale or clearance items
Gift cards
Personalized or customized items
Undergarments, bodysuits, swimwear, or other personal-care items
Items that have been worn, washed, altered, stained, or damaged after delivery

Exchanges

We do not guarantee direct exchanges because inventory may sell out. To receive a different size or style, please return the original item and place a new order.

Dropshipped Items

Some Kai & Co. products may be shipped directly from one of our supplier partners. These items are still subject to this return policy, but the return address may be different from the address shown on your package.

Please contact us before mailing any return so we can provide the correct return instructions. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate shipping address. Orders returned because of an incorrect address, refusal, or failed delivery may be refunded after any original shipping fees, return shipping fees, or carrier charges are deducted.