Shipping policy

SHIPPING POLICY

Last Updated: August 8, 2026

Thank you for shopping with Kai & Co. LLC! Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are processed after payment has been successfully received.

Because some of our products are fulfilled through third-party fulfillment partners, processing times may vary depending on product availability and fulfillment location.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from shipping/transit time.

SHIPPING RATES

We offer $8.99 flat-rate standard shipping on qualifying U.S. orders under $150.

Orders of $150 or more qualify for free standard shipping.

The order minimum for free shipping is calculated after discounts and before applicable taxes unless otherwise stated during a promotion.

ESTIMATED DELIVERY TIMES

Estimated delivery times depend on the product, fulfillment warehouse, destination, and shipping carrier.

Most orders are expected to arrive within approximately 3–14 business days after shipment, although some orders may take longer.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high order volume, fulfillment delays, or other circumstances outside of our control.

MULTIPLE SHIPMENTS

Some products may ship directly from different fulfillment locations.

If your order contains multiple items, your products may arrive in separate packages and at different times.

You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise disclosed at checkout.

TRACKING YOUR ORDER

When tracking information is available, it will be emailed to the email address provided at checkout.

Please allow time for the carrier to update tracking information after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed once an order has entered processing or has been submitted to a fulfillment partner.

Kai & Co. LLC is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you believe your package has been lost in transit, please contact us so we can assist you with the next available steps.

RETURNED PACKAGES

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery, refusal of delivery, or another issue outside our control, additional shipping charges may apply if the customer requests reshipment.

SHIPPING DELAYS

Kai & Co. LLC is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, customs delays, transportation disruptions, or delays experienced by third-party fulfillment providers.

We will make reasonable efforts to assist customers when shipping issues arise.